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Frequently Asked Questions

These are the questions we hear most often, covering everything from pricing to service area to what happens if you need both an electrician and an HVAC technician on the same visit.

If your question is not covered in one of the categories below, the fastest path to an answer is still a direct phone call rather than searching further through this page.

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Pricing and Payment

How much does a service call cost?

Pricing depends on the specific job, since every repair and installation is different. What stays consistent is upfront pricing: you know the cost of the work before it begins, with no hourly billing and no surprise charges added afterward.
Yes. We offer financing through a third-party provider for larger electrical and HVAC projects. Ask about this when you schedule your job.
Yes. We run ongoing specials and discounts throughout the year, including club member pricing and a discount for military, first responders, and seniors.

Service Scope

Do you handle both electrical and HVAC work?

Yes, 100 percent. If you need an electrician and an HVAC technician, you can schedule both in a single visit rather than coordinating two separate companies.
We serve Belton, Temple, Killeen, Copperas Cove, Harker Heights, Salado, Troy, Nolanville, Liberty Hill, Leander, Jarrell, Florence, and Taylor. Visit our Bell County Service Area page to find your city, or call and we will confirm coverage if your town is not listed.
Both. Most of our calls come from homeowners, but we also provide commercial electrical and HVAC services for small businesses across Bell County.

Warranties and Guarantees

What warranty comes with your work?

We offer a one-year parts and labor warranty on our work, along with a 100 percent satisfaction guarantee. Extended warranties are available on request, so ask your technician about additional coverage for larger projects .
Let us know. Our 100 percent satisfaction guarantee means we will make it right rather than considering the job finished if you are not happy with the result.

Scheduling and Response Time

How quickly can you get to my home?

We offer same-day service for most repairs, and our emergency line is available for genuinely urgent situations, whether that is a total power outage or a system that will not cool during extreme heat.
We serve Belton, Temple, Killeen, Copperas Cove, Harker Heights, Salado, Troy, Nolanville, Liberty Hill, Leander, Jarrell, Florence, and Taylor. Visit our Bell County Service Area page to find your city, or call and we will confirm coverage if your town is not listed.
For most residential work, yes, someone needs to be present to provide access and answer questions about the issue. We confirm this when scheduling your specific appointment.

Technicians and Trust

Are your technicians background checked?

Yes. Every technician passes a background check and drug test before their first day, and we never send subcontractors, only direct Dr. Watts employees.
Yes. We hold Texas Electrical Contractors License #25451, Texas Masters License #169690, and AC Contractor License #TACLA78134E, along with full insurance coverage.
Over 40 years serving Bell County. You can read more about our history on our About Us page.

Common Electrical Questions

When is it time to call an electrician?

Common signs include breakers tripping repeatedly, lights dimming when an appliance starts, flickering lights, a burning smell, relying on extension cords for regular power needs, or needing a two-prong to three-prong adapter.
If your panel is more than 20 to 25 years old, or you are adding an EV charger or major appliance, it is worth an evaluation. See our panel upgrades page for more detail.
Yes. Our EV charger installation service includes checking your panel’s capacity before recommending a Level 1 or Level 2 charger.
Yes. See our surge protection page for how a whole-home device differs from a simple power strip.

Common HVAC Questions

What size HVAC system do I need for my home?

This depends on square footage, insulation quality, window count, ceiling height, and your local climate. We perform a load calculation to determine the right size rather than guessing based on square footage alone.
Standard filters should be replaced every one to three months depending on usage and air quality. Homes with pets, allergies, or high dust levels may need more frequent changes.
Unusual noises, weak airflow, uneven temperatures, higher than normal energy bills, frequent cycling on and off, strange odors, or visible leaks around the unit all warrant a diagnostic visit.
Schedule regular HVAC maintenance, upgrade to a programmable or smart thermostat, seal air leaks around doors and ductwork, ensure proper attic insulation, and consider an efficiency upgrade if your current system is aging.
If a repair restores reliable performance at a reasonable cost, repair is usually the better choice. If the system is older or has needed repeated repairs, replacement often makes more sense long term.
Often, yes, especially for homes on electric-only utility service. See our heat pumps page for how a heat pump compares to a separate AC and furnace.
Yes. See our indoor air quality page for filtration, purification, and humidity control options.

Home Buying and Selling Questions

Can you do an electrical or HVAC inspection before I buy a home?

Yes. Our electrical safety inspection service is commonly used by buyers before closing, giving you a written report of the home’s electrical condition.
Yes. We can provide documentation of completed work, which is often useful for sellers addressing issues proactively or for buyers requesting proof of a specific repair before closing.

Questions About Our Company

Is Dr. Watts locally owned?

Yes. Dr. Watts is locally owned and operated, not a franchise, with roots in Belton going back over 40 years. Read more on our About Us page.
No. Every technician who enters your home is a direct Dr. Watts employee, trained by us and held to our standards, not a subcontractor hired for the day.
Check our Careers page for current openings and how to apply.

Property Manager and Landlord Questions

Do you work with rental properties?

Yes. We regularly work with landlords and property managers, including circuit labeling and documentation that makes future repairs easier for whoever manages the property.
Yes. Our commercial electrical team can set up a more direct scheduling relationship for property managers handling several units or buildings.

Seasonal and Weather-Related Questions

What should I do if the power goes out during a storm?

Check your breaker panel first to rule out a tripped breaker. If the outage affects your whole home and neighbors also lost power, it is likely a utility issue rather than something specific to your home.
Yes. A seasonal AC maintenance visit before Bell County’s hottest stretch catches problems while they are still minor and affordable to fix.
Many Bell County homeowners think so, especially after losing power during a severe storm. See our generator installation page for how a properly installed system works.

Still Have a Question?

If your question is not covered here, call us directly at (254) 939-3534 We would rather answer it honestly over the phone than leave you guessing from a generic FAQ list.

Some situations are specific enough to your home, your equipment’s age, or your particular symptoms that a general answer on this page would not actually help. In those cases, a quick phone call gets you a more useful answer than continuing to search for your exact scenario here.

Schedule Service in Bell County, TX

Call (254) 939-3534 or schedule online. We are ready to help with your electrical or HVAC need.

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